Missed calls in your company cost a fortune. You lose business opportunities and put your reputation at risk. Find out how to rectify the situation quickly.
Unfortunately, most companies miss calls every day. Even so, it’s hard to answer every call. They may need to spend time with customers at the reception desk, or simply work on a file, or go into the office to ask questions.
Missed calls are inevitable, even during business hours. Of course, every company misses calls during working hours and even after hours.
Remember, people work during the day, and for the most part, they can’t take calls or make calls while they’re working. So they’ll call during breaks or after hours. Of course, they can text! So make sure you have an intelligent phone system that allows you to text your customers.
All those missed calls represent a risk of lost revenue, but also a risk of having to put customers on hold to handle several calls. A customer who waits on the line too long risks hanging up. If they hang up and don’t call back, you lose revenue and possibly a customer.
Despite the traditional display on telephones, few or no organizations take the time to check and return missed calls. Most of the time, the corporate culture is that the customer will call back! If they do, you’re in luck, because they’re far more likely to never call back and call your competitor. And if they’re angry, they’ll leave a negative review about you on Google.
These days, only 1 in 5 people leave a message on the answering machine when their call isn’t answered. The answering machine is used less and less and replaced by the exchange of text messages, which are simpler and quicker to manage. As a result, many missed call messages are simply hung up, making return calls impossible and loss of opportunity inevitable.
You can put an end to unanswered missed calls right now with the Fresk intelligent phone system, where every missed call is automatically answered by text message, 24-7. You let your customers make their request by text instead of leaving a voicemail message. This reduces the frustration of not getting an immediate response. What’s more, you get an alert for every missed call, plus you know the customer’s name and how long it’s been since they called. You can then prioritize your reminders to customers requiring immediate attention, and distribute other reminders to colleagues.
Stop losing revenue and reputation with an intelligent telephone system that can handle your missed calls 24-7.
