No more missed calls that drive your patients away!

We help your dental practice eliminate missed calls and ensure all customer communications are returned in a timely manner with an intelligent telephone assistant that answers 24-7 so your customers feel supported, listened to and well served to avoid lost revenue, protect your reputation and reduce stress.

PATIENT COMMUNICATION

Communications software for dental secretaries

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Protect yourself from missed calls

  • Avoid customer and employee frustration.
  • Protect your revenue and reputation.
  • Ensure immediate response to all missed calls 24/7 via text message.
Protect yourself from missed calls

Simplify your patient communications

  • Communicate with your patients via a single tool for all your communication channels, including the telephone.
  • Communicate on the patient’s preferred channel, including text messaging.
  • Reduce the fatigue of switching from one tool to another.
Simplify your patient communications

Centralize your communication channels

  • One screen and one window for all communication channels.
  • Calls, e-mails and text messages all in one place.
  • Avoid having your patients repeat themselves thanks to a complete history of exchanges.
Centralize your communication channels

Send your documents securely

  • Comply with Bill 25 by protecting sensitive documents.
  • Send your documents protected by two-factor access.
Send your documents securely

Develop your secretaries' skills

  • Encourage your secretaries to learn and progress.
  • Ensure that your secretaries are continuously learning about the dental field.
  • Develop their skills and enhance the quality of your clinic’s service.
Develop your secretaries' skills

Ensure your patient's satisfaction

  • Evaluate the quality of the service you provide with each exchange.
  • Help your secretaries to constantly improve their performance.
  • Meet quality standards for response times during working and non-working hours.
Ensure your patient's satisfaction

Personalize every conversation

  • Get a single, instant view of the patient’s profile.
  • Display relevant patient information to personalize every interaction.
  • View all exchanges, past and present, so patients don’t have to repeat themselves.
Personalize every conversation

Text your patient with your current number

  • Communicate on your patient’s preferred channel.
  • Send and receive photos, documents, links and videos.
  • Texting enables asynchronous communication, leaving the conversation open for the patient and secretary as needed.
Text your patient with your current number

Ensure consistent exchanges

  • A single view of the complete history of all exchanges with each patient.
  • View all exchanges, past and present, so patients don’t have to repeat themselves.
  • Offer personalized service, whenever, wherever and by whomever the conversation resumes.
Ensure consistent exchanges

Eliminate all spam

  • Display only e-mails from approved contacts.
  • Reduce the distraction, wasted time and fatigue of dealing with spam.
  • Reduce the risk of phishing.
Eliminate all spam

Import your patient contacts

  • Dentitek, Dentonovo, Progident, Curve Dental, etc. you can import your contacts in just a few minutes.
  • Display the patient’s profile for each communication to personalize exchanges.
Import your patient contacts

Make your secretaries' work easier

  • Support your secretaries with the Bücco knowledge base.
  • Refer to high-quality documents and explanatory videos.
  • Promote training and continuous improvement for your secretaries.
Make your secretaries' work easier

Optimize communications volume

  • Gain a better understanding of your firm’s communications volume.
  • Spread the communications load across your team.
  • Increase the efficiency of each secretary.
Optimize communications volume

Equip yourself with a modern communication tool

  • Mates with standard telephones and headsets.
  • Works equally well with desk phones, PCs and combinations of the two.
  • Secretaries can manage calls with their phone, headset and/or softphone.
Equip yourself with a modern communication tool

A continuous conversation with your patients in one place

Turn your desktop IP phone into a customer communications software package

Centralize all your calls, e-mails and text messages in a single window

Detect customer dissatisfaction in your communications

Respond faster and more consistently to your customers

Develop secretaries' dental skills

Prevent lost revenue due to missed calls

Text your current number

Offer personalized service for every exchange

Maintain a complete history of all conversations

FAQ

Fresk turns your desk phone into a smart phone. It unifies and centralizes calls, e-mails, text messages and secure documents in a single window.

Grow your dental clinic with Fresk