Equip your teams for today's customer communications.
- FunctAnswer missed calls by text 24-7;
- Ensure fast call returns;
- Record and centralize all your communications;
- Dial calls, texts and emails in 1 click;
Wrap up your customer service staff
Answer missed calls 24-7
- Ensure immediate response via text message.
- Avoid customer frustration due to unanswered calls.
- Reduce the pressure of missed calls on your employees.
Centralize your communications tools
- One screen and one window for all your communication channels: calls, e-mails, text messages and documents.
- Reduce the fatigue and risk of error of switching from one program to another.
- Stop losing information and stay consistent.
Chat by text message
- Use your existing business phone number to text.
- Communicate on the preferred channel of certain customers;
- Get a higher and faster response rate from your customers;
Oversee the quality of customer service
- View your statistics on missed calls, response time and exchange appreciation.
- Support your staff in improving customer service quality.
- Improve the quality of your customer service.
Reducing customer waiting times
- Answering machine and line on hold tells customers that they can text their request directly rather than waiting on the line.
- Staff can prioritize more urgent customers by displaying the customer profile in the queue.
- Customers can request an automatic callback.
Personalize every conversation
- View the customer’s profile with every communication.
- Ensure personalized care for each customer.
- Promote consistent exchanges with your customers.
Secure your sensitive documents
- Send and receive documents protected by 2FA dual-factor access.
- Protect your customers’ and partners’ documents.
- Ensure confidentiality for all.
Make your teams' work easier
- Reduce customer response time with template responses.
- Support your teams with an integrated knowledge base.
- Refer high-quality information links to your customers in 1 click.
Eliminate unwanted e-mail
- Reduce time wasted filtering emails.
- Display only e-mails from approved customer and partner contacts.
- Reduce the distraction, wasted time and fatigue of filtering spam.
- Reduce the risk of phishing for everyone.
Import your customer contacts
- Import or synchronize your customer contacts in just a few minutes.
- Your customer profile is immediately displayed with every communication.
- All your communications are automatically saved in the customer file.
Hybrid telephone system with telephone and computer
- Connect Fresk with standard VoIP phones and headsets.
- Use a desk phone, a computer, a tablet or a combination of the three.
- Install Fresk on your current infrastructure in call forwarding mode.
One-stop conversation with your customers
Prevent lost revenue due to missed calls.
All missed calls are answered immediately with a text message during business and non-business hours. Your customers also have the chance to receive a text message when you're busy on the phone too. This way, you avoid a voicemail message thanks to a text message from the customer, as well as avoiding frustration because you've responded immediately despite your unavailability.
Centralize all your calls, e-mails, text messages and documents in a single window.
A window to view all your customer communications. Each communication is automatically filed in the customer file. No need to pick up your voice mail messages, they're automatically recorded and transcribed into the folder. Listen to your messages in 1 click, moving forward and backward as needed to hear part of the message without having to listen to the whole thing again.
Detect customer dissatisfaction with every communication.
The Fresk phone system uses the power of the cloud with artificial intelligence to analyze the sentiment of every customer communication and check whether they are satisfied, dissatisfied or neutral. Fresk then displays a red, yellow and green indicator to inform you of satisfaction.
Answer faster and more consistently with answer libraries.
From within Fresk, your teams have access to editable answer libraries and template documents to respond more quickly to frequently asked questions and tasks. This promotes consistency, as the libraries are checked and approved by all team members, ensuring a uniform discourse.
Text your current company number.
Text your customers on your existing business phone number. You'll get answers much faster for most of your customers. After all, every generation has its own communication channel preferences. For example, Gen Y / millennials are anxious about calling or receiving a call so dis while boomers are bored by a text message and prefer a call. Gen Z tolerates texting but prefers an application such as TikTok or Messenger. Gen X wants e-mail.
Offer personalized service with every exchange.
Fresk displays the customer's profile and history with every communication with the company, enabling teams to better identify each customer's preferences and personalize their exchanges, making the customer feel unique. Staff know the customer's name, age, gender, related persons such as children or spouse, and preferred communication channel. Teams can record internal notes about the customer to better serve them. For example, a note indicating that the customer is hard of hearing helps to welcome him or her better.
Take your Fresk phone system anywhere
Your employees can connect from home using a simple computer or tablet to manage their calls from your company's customers. The Fresk cloud phone follows you everywhere. As a result, the office can reduce staff absences by enabling teleworking when needed. For example, bad weather, intermittent appointments, etc. Your staff can still manage all customer communications as if they were in the office.
Artificial intelligence to generate your answering machine and on-hold voices
It's now quick and easy to create your answering machine and message on hold messages. All your employees have to do is write the message(s), which will be automatically synthesized into voice thanks to artificial intelligence. Faster and more efficient than recording voices, with the risk of making mistakes and starting over. In fact, many employees don't want to record their voice, and unfortunately, some don't have the right voice to do the messages.
View useful customer service statistics
Fresk can tell you how efficient your company's customer service is. That's because Fresk knows the volume of incoming and outgoing calls, e-mails and text messages in your organization. It knows the same information for each employee. What's more, it knows the satisfaction with each exchange for the company as a whole and for each employee. Finally, Fresk knows the response times to each of your customers' communications. As a result, it can tell you your average response time per channel, and satisfaction per channel, per age group for your current customers and prospects. In fact, Fresk knows your customers imported into the software and can distinguish between them and prospects, since the software doesn't know the names of prospects when they call. As a result, Fresk is able to tell you how many new customers you've missed or even failed to return.
Maintain a complete history of all conversations.
Since the phone is connected to the cloud, it benefits from the cloud's storage and computing power. The software records, classifies, analyzes, reviews, transcribes and translates every customer communication via the cloud. No communication is lost; everything is stored in the cloud and available anywhere via your access.
Ensure the quality of your
customer service now