Blog: Ensuring the quality of customer communications
Quebec’s on-premise dental software makes the transition to the cloud
February 26, 2025In Quebec, the supply of dental software, also known as business software, is relatively limited. There are just a few players, including Dentitek, Progident, Dentonovo, Ad2.0 and Exceldent. Le marché du logiciel dentaire au Québec est unique de par notre langue français et surtout de par sa loi sur la langue française qui oblige les […]
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56 days more productivity per employee with two computer monitors
February 26, 2025Studies from the Universities of Georgia, Wichita and Utah clearly demonstrate the direct and immediate impact of screen size and the addition of a second screen on productivity and employee satisfaction. Secretaries have to switch from one software program to another during the day. With only one screen, they have to switch from one software […]
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Reach and be reached by your customers with text messages
February 15, 2025Dotez-vous d’un système téléphonique intelligent pour intégrer la capacité de votre entreprise à dialoguer par texto avec vos clients. Synchronisez votre système téléphonique avec votre base de données de clients pour savoir quel est le client qui communique et parfois, prioriser certains clients ayant des besoins plus urgents que d’autres.
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Under-30s no longer answer the phone
January 21, 20256 out of 10 people, proportion of adults aged 18 to 34 who would rather receive a text message than a phone call in 2024. Reference: Uswitch. There’s no doubt that Gen Zers prefer texting to talking on the phone in both their personal and professional lives. Of course, this communication behavior doesn’t just apply […]
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Is customer service disappearing?
January 15, 2025Even today, I have to make a call to a well-known financial institution in Quebec because of a technical problem. My journey begins with an answering machine with multiple options apart from speaking to a human immediately. After listening carefully and pressing 0 and # a few times, I’m transferred to an artificial intelligence who, […]
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Why do dental clinics close at lunchtime?
December 12, 2024Yet this is the ideal time for customers to call. We’re talking about dental clinics, but many businesses are closed during lunch hours. Is it by habit, culture or lack of personnel that dental clinics close during lunch hours? When you think about it, this is the best time for customers to call their dental […]
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25% of 18- to 34-year-olds no longer answer the phone
December 10, 2024Calls are now reserved for emergency and complicated situations, according to this generation, who prefer texting to calling. More than half of young people associate calls with bad news and anxiety. This generation prefers texting to phone calls. According to them, they don’t have time to call to check in. Mind you, this doesn’t stop […]
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