Blog: Ensuring the quality of customer communications
Adapt your business communications to different generations
4 September 2024Each generation has its own communication channel preferences. This is an opportunity for proactive companies, but a major threat for reactive ones. Find out why and how to adapt to the different generations to ensure your company’s growth and longevity. Most customers have a smartphone in their pocket, which they carry everywhere and use to […]
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Counter missed calls in your company with intelligent text messages
11 July 2024The average percentage of missed calls during working hours in dental practices is 30%. The average number of calls per secretary in a clinic is approximately 100 calls per week. This means that during working hours alone, 30 calls a week are missed. The statistical average of people leaving messages today is just 20%. This […]
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Communicate with your customers by text message without using your cell phone
23 May 2024Who doesn’t use text messaging on a daily basis? For over 30 years now, the entire population has been communicating by text message. It’s an effective communication channel because it’s “asynchronous”, meaning that each party can respond at their own convenience. In today’s fast-paced world, phone calls are difficult to make. Sending a text message […]
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Reduce the risk of phishing among your secretaries
21 May 2024More than one in three Canadians say they have received a phishing message. Since the pandemic, phishing scams have exploded. Fraudsters are becoming more sophisticated by the day, adapting to current events to maximize their chances of stealing personal information and money. On the contrary, cybercriminals are well aware that some businesses are healthy and […]
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Turn missed calls into business opportunities
21 May 2024How many calls do you miss each week in your company? These missed calls cause friction with your customers and jeopardize your organization’s financial health. In fact, when a current or potential customer tries to reach your company by telephone but is unsuccessful, it risks angering them and weakening the relationship of trust they have […]
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The ineffectiveness of interactive answering machines – IVR
20 May 2024The telephone systems of many organizations such as insurance companies, banks, credit cards and governments use interactive answering machines, also known as “interactive voice servers”. These are very frustrating, as you have to listen “attentively” and above all “for a long time” to the options without getting impatient. You have to listen to up to […]
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First impressions are crucial to your business
4 April 2024Employees who are in contact with customers from the very first contact with your company play a vital role in developing customer relations. It’s essential to recruit, train and evaluate these service employees to ensure quality of service and customer retention. One false step and your customer leaves for the competitor, not to mention telling […]
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