Our intelligent assistant responds to your missed calls, e-mails and text messages to ensure a rapid response at all times, 24-7, so your customer feels listened to and well served, so you don’t lose any revenue, protect your reputation and reduce stress.
Answer missed calls with immediate 24/7 support.
Respond to customer needs and requests within a reasonable timeframe.
Remain friendly and professional with customers and address their concerns with respect.
Know each customer to offer personalized communication, whatever the time, channel or employee communicating with them.
Enable customers to reach us at any time by the channel they prefer.
Keep customer communications confidential and exchange sensitive documents securely.
Connect your phones to Fresk to ensure that your teams don’t miss a thing and that your service is second to none.
You can ensure that all missed customer calls are answered immediately by text message and called back within the specified time. So you avoid lost revenue and customer friction.
Simply communicating with your company means that your customer has to deal with a number of different people, through a variety of channels.
To support your employees, Fresk records and centralizes all customer exchanges, regardless of which employee is communicating with which channel. As a result, your teams can continue communication wherever it has left off, ensuring efficient follow-up and quality customer service.
Finally, Fresk performs a satisfaction analysis on every exchange, using artificial intelligence. It compiles instant statistics and presents key indicators to each employee to boost their performance and progress.
Each generation has its own communication channel preferences. This is an opportunity for proactive companies, but a major threat for reactive ones. Find out why and how to adapt to the different generations to ensure your company’s growth and longevity. Most customers have a smartphone in their pocket, which they carry everywhere and use to […]
Read moreThe average percentage of missed calls during working hours in dental practices is 30%. The average number of calls per secretary in a clinic is approximately 100 calls per week. This means that during working hours alone, 30 calls a week are missed. The statistical average of people leaving messages today is just 20%. This […]
Read moreWho doesn’t use text messaging on a daily basis? For over 30 years now, the entire population has been communicating by text message. It’s an effective communication channel because it’s “asynchronous”, meaning that each party can respond at their own convenience. In today’s fast-paced world, phone calls are difficult to make. Sending a text message […]
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