By connecting all your phones to Fresk, every call with a customer linked to your files is automatically recorded, so your teams don’t miss a thing, and your service is second to none. You’ll also be able to ensure that all calls to be made have been completed.
Simply communicating with your company means that your customer has to deal with a number of different people, through a variety of channels.
To support your employees, Fresk records and centralizes all customer exchanges, regardless of which employee is communicating with which channel. As a result, your teams can continue communication wherever it has left off, ensuring efficient follow-up and quality customer service.
Finally, Fresk performs a satisfaction analysis on every exchange, using artificial intelligence. It compiles instant statistics and presents key indicators to each employee to boost their performance and progress.
Pandemics, teleworking, wars and economic fluctuations are driving up cyber attacks. Companies are prime targets for hackers. Unfortunately, very few employers make employees aware of this threat. And yet, one of the most important breaches of information systems remains the human being. Discover some simple strategies you can implement today to reduce your risk of […]Read more
Good customer service is essential to customer satisfaction and business success. Indicators of good customer service may vary according to industry and specific customer expectations, but here are some key indicators commonly used to assess customer service quality: 1. response time The time it takes to respond to customer requests is an important indicator. Customers […]Read more
Serving customers isn’t always easy, especially in difficult situations. Nevertheless, it’s always possible to serve customers well. Here are a few tips to help you today. 1. Smile at all times Greet customers with a warm smile, whether in person, on the phone, by e-mail or even by text message. Use professional and respectful language. […]Read more