Simplify customer communications to foster more human exchanges and build lasting relationships with Fresk software.
By connecting all your phones to Fresk, every call with a customer linked to your files is automatically recorded, so your teams don’t miss a thing, and your service is second to none. You’ll also be able to ensure that all calls to be made have been completed.
Simply communicating with your company means that your customer has to deal with a number of different people, through a variety of channels.
To support your employees, Fresk records and centralizes all customer exchanges, regardless of which employee is communicating with which channel. As a result, your teams can continue communication wherever it has left off, ensuring efficient follow-up and quality customer service.
Finally, Fresk performs a satisfaction analysis on every exchange, using artificial intelligence. It compiles instant statistics and presents key indicators to each employee to boost their performance and progress.
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to deliver sensational customer service