30% of calls are missed during business hours, causing significant loss of business opportunities.
The average call return time in service companies is 24 hours, causing significant damage to customers and reputation.
Missed calls and delayed responses result from angry customers who communicate rudely and put stress on employees.
The world is changing and so are communications. The telephone system as we know it no longer meets the needs of today’s communications. Companies need to communicate quickly across multiple channels to meet customer preferences. Fresk uses the power of cloud infrastructures combined with artificial intelligence to simplify, energize and automate customer communications to ensure impeccable customer service.
75% of Millennials say they are anxious about calling or receiving a call. Nowadays, they have to send a text message to schedule a call. Yet Babyboomers say they’re bored by text messages and prefer a call. So we need to be able to communicate and be reached on different communication channels to meet the preferences of each generation.
Managing answering machine messages is cumbersome, which is why people prefer to text. This avoids wasting time dialing a code and trying to listen to and transcribe answering machine messages. Text messaging is direct and allows people to respond at their convenience. Remember:
Each generation has its own communication channel preferences. This is an opportunity for proactive companies, but a major threat for reactive ones. Find out why and how to adapt to the different generations to ensure your company’s growth and longevity. Most customers have a smartphone in their pocket, which they carry everywhere and use to […]
Read moreThe average percentage of missed calls during working hours in dental practices is 30%. The average number of calls per secretary in a clinic is approximately 100 calls per week. This means that during working hours alone, 30 calls a week are missed. The statistical average of people leaving messages today is just 20%. This […]
Read moreWho doesn’t use text messaging on a daily basis? For over 30 years now, the entire population has been communicating by text message. It’s an effective communication channel because it’s “asynchronous”, meaning that each party can respond at their own convenience. In today’s fast-paced world, phone calls are difficult to make. Sending a text message […]
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