Protect your most precious asset: your customers.
Simplify customer communications to foster more human exchanges and build lasting relationships with Fresk software.
Simplify your communications
Unify calls, emails and text messages
Add text messaging to your communications
Useful information for every communication
Identify each customer's level of satisfaction
Define and apply customer communication rules
Software that simplifies
customer communications
Connect all your office phones to Fresk to make them cloud-based
By connecting all your phones to Fresk, every call with a customer linked to your files is automatically recorded, so your teams don’t miss a thing, and your service is second to none. You’ll also be able to ensure that all calls to be made have been completed.
Engage your customers and develop your employees
Simply communicating with your company means that your customer has to deal with a number of different people, through a variety of channels.
To support your employees, Fresk records and centralizes all customer exchanges, regardless of which employee is communicating with which channel. As a result, your teams can continue communication wherever it has left off, ensuring efficient follow-up and quality customer service.
Finally, Fresk performs a satisfaction analysis on every exchange, using artificial intelligence. It compiles instant statistics and presents key indicators to each employee to boost their performance and progress.
Better communication with your customers pays off!
Sensational customer service
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15 customer service quality indicators
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Receptionists: 6 tips to better serve your customers
2 October 2023Serving customers isn’t always easy, especially in difficult situations. Nevertheless, it’s always possible to serve customers well. Here are a few tips to help you today. 1. Smile at all times Greet customers with a warm smile, whether in person, on the phone, by e-mail or even by text message. Use professional and respectful language. […]
Read moreSimplify your customer communications
to deliver sensational customer service