Fresk is an “intelligent” VoIP telephone system
Fresk works with your existing business number, just like Videotron and Cogeco. The communications infrastructure is supported by Twilio.
Fresk uses modern VoIP telephones and headsets that can also be connected to a computer.
Fresk innovates by providing a visible interface to all communications passing through your phones.
Fresk simplifies your communications by centralizing all your communication channels.
Did you know?
Fresk runs 100% on a computer or tablet. So you don’t need a phone to use it.
YeahLink handsets
We recommend certain YeahLink models depending on the application. For example, some models are recommended for daily use by the secretary’s office, while other models are more suitable and, above all, less expensive for use in other areas where the device is used secondarily, such as laboratories, cafeterias and other employee offices not involved in receiving customer communications.
Yeahlink T53
Yeahlink T31
YeahLink wireless headphones
We recommend two wireless headset models from Yeahlink. On these models, Fresk provides native headset functions such as taking a call, ending the call and indicating to people around you that you’re currently on the phone by the color on the headset.
WH62 Mono
The advantage of mono headphones is that they make it easier to listen to the customer, and also to hear communications with customers on site.
WH63
These headphones are ideal for people wearing glasses. The headphones do not press on the glasses, avoiding pain.
Fresk installation and commissioning procedure
Request porting of your company number to Fresk
Your Fresk representative with your collaboration.
30-60 minutes.
Sign the transfer authorization letter. Normally, this was done when you placed your order. Provide us with a copy of your most recent telephone bill.
We submit the transfer request with all required documents.
Our Twilio supplier makes the request to transfer your number to our Fresk software.
Your supplier transfers your number to Fresk within 2 to 4 weeks.
Once the transfer is complete, your new telephones will ring and work.
The old ones are no longer needed and can be returned to us for collection.
Device installation at your company (optional)
IMPORTANT: On-site installation is only available if you require fixed telephones.Have placed a subscription order for the Fresk service. This order includes the price of the devices, installation, training and payment of the first month’s subscription.
Your technician or a Fresk partner technician. Choose a technician here.
1 to 3 hours on site, depending on the number of devices to be installed, their location and the state of your Ethernet network.
Maximum 30 to 45 minutes just to orient the technician and do a few checks with him.
The Fresk team configures all your phones and users before installation. Each device is identified according to where it will be placed and which employee will use it.
The Fresk team ships the devices to the company address you provided when you placed your order.
The date of installation in your company was determined when you placed your subscription order.
Your selected (or default) team of technicians will go on-site to connect your new phones alongside your existing ones. Your new phones work immediately, but with temporary numbers.
As soon as the porting of your company number is done by your old provider, the new phone will ring.
You can return your old provider’s phones or have them collected by our partner.
Train your employees on Fresk devices and software
One of our Fresk expert trainers.
30 to 45 minutes remote videoconferencing.
Duration: 30 to 45 minutes.
For the duration of the training, staff must be 100% available without interruption.
Training in groups of 1 to 4 people maximum by videoconference at the ideal time for staff. This can also be carried out outside working hours.
Simplify your customer
communications today.