Even today, many companies still conduct a large part of their business by telephone. This is especially true of professionals such as dentists and notaries, for example. Of course, few companies offer the option of communicating by text message. This is unfortunate, as it’s a means of communication favored by the millennial and Gen-z generation.
Turn your desk phones into smartphones
Today’s technology, such as virtual communication assistants (VCAs), lets you turn your desk phones into smartphones, centralizing calls, texts and e-mails in the same software and even in a single window to reduce the fatigue of switching from one screen to another.
A simple text message will save you precious timeprécieux
There’s no longer any reason to miss customer calls without automatically replying with a simple text message indicating that you’re not available, and inviting your customers to text you the reason for the call. In this way, you replace an answering machine voice message with a simple, direct text message that can be read at any time without having to stop what you’re doing, unlike listening to a voice message.
Your customers respond only when they cant quand ils peuvent
Missed calls are inevitable, even during business hours. Imagine the number of calls you miss during non-business hours. Your customers call when they’re available, and remember that people work and generally can’t call or receive calls at all times of the day. So they’re more likely to call early in the morning, on their morning break, at lunchtime or at the end of the day.
Replace an answering machine message with a text message
Replace an answering machine message with a text messageAutomatically answering a missed call with a text message gives your customers the option of switching from a call to a text message, making it easier to set up a call. This avoids having to run from answering machine to answering machine. The text message allows you to get an immediate response from your customer, and allows you to respond at your convenience without having to interrupt the call.
Establish customer availability before calling
Modern telephony makes it easy to set up a deferred mode of communication, also known as “aynchronous”, where everyone responds at their own convenience via text message. This means you don’t have to waste time communicating with a customer who isn’t available, and they can communicate with you even if you’re not. Some modern telephony technologies allow you to send a web link in the text message responding to your missed call. This link tells the customer to specify the ideal time to contact you and their preferred channel. Subsequently, your phone system alerts you to the date and time of the callback requested by your customer. Your phone can even check if the customer is available for the call a few minutes beforehand. If he’s no longer available, it can indicate another time slot. This means you don’t have to call a customer who’s not available. This way, everyone avoids wasting time trying to reach the other person.
Discover Fresk technology, a communication assistant that ensures an immediate response to all your missed calls 24-7 and establishes the customer’s availability before communicating, saving you precious time every day.
