Blog: Ensuring the quality of customer communications
Stop losing revenue to an outdated telephone system
March 27, 2025Today’s telephone systems are not adapted to today’s communications. Response times are critical to ensure that all business opportunities are captured. It’s time to switch to a telephone system adapted to today’s communications. Customers are demanding and want an immediate response at all times, or they’ll call the competitor. Of course, some companies don’t care […]
Read more
No more missed calls
March 26, 2025Missed calls in your company cost a fortune. You lose business opportunities and put your reputation at risk. Find out how to rectify the situation quickly. Unfortunately, most companies miss calls every day. Even so, it’s hard to answer every call. They may need to spend time with customers at the reception desk, or simply […]
Read more
Impeccable customer service: The key to success in an uncertain economic climate
March 13, 2025With the ongoing tariff war, all contractors are or will eventually be affected. The unstable economic climate fosters uncertainty among consumers, who are likely to cut back on spending in the months ahead. Bombarded by bad economic news, people are worried, and when they’re stressed, they freeze. To keep your organization healthy, you need to […]
Read more
Quebec’s on-premise dental software makes the transition to the cloud
February 26, 2025In Quebec, the supply of dental software, also known as business software, is relatively limited. There are just a few players, including Dentitek, Progident, Dentonovo, Ad2.0 and Exceldent. Le marché du logiciel dentaire au Québec est unique de par notre langue français et surtout de par sa loi sur la langue française qui oblige les […]
Read more
56 days more productivity per employee with two computer monitors
February 26, 2025Studies from the Universities of Georgia, Wichita and Utah clearly demonstrate the direct and immediate impact of screen size and the addition of a second screen on productivity and employee satisfaction. Secretaries have to switch from one software program to another during the day. With only one screen, they have to switch from one software […]
Read more
Reach and be reached by your customers with text messages
February 15, 2025Dotez-vous d’un système téléphonique intelligent pour intégrer la capacité de votre entreprise à dialoguer par texto avec vos clients. Synchronisez votre système téléphonique avec votre base de données de clients pour savoir quel est le client qui communique et parfois, prioriser certains clients ayant des besoins plus urgents que d’autres.
Read more
Under-30s no longer answer the phone
January 21, 20256 out of 10 people, proportion of adults aged 18 to 34 who would rather receive a text message than a phone call in 2024. Reference: Uswitch. There’s no doubt that Gen Zers prefer texting to talking on the phone in both their personal and professional lives. Of course, this communication behavior doesn’t just apply […]
Read more