| Missed calls | Lost | Respondents 24-7 |
| Recordings | None or call logs | Recorded in the customer file |
| Centralization | Scattered channels | Software for all channels |
| Texto | None | Text dialogue with your number |
| Composition
| Manual dialing | 1-click dialing |
| Answering machine | Manual dialing | 1-click listening |
| Transcription | Manual transcription on paper | Automatic digital transcription |
| E-mails | Go to another tool | From the customer's file |
| History | None | Complete history |
| Knowledge | None | Detailed profile of each caller |
| Satisfaction | None | Integrated satisfaction analysis |
| Phishing | High risk | Low risk |
| Statistics | Call volume | Customer service efficiency |
| Knowledge | None | Integrated knowledge base |
| Shipment security | None | Secured by 2FA |
