Frequently asked questions

Yes, Fresk is a VoIP phone that connects to your desk phones to give you a view of your customer communications through its software. Fresk is also a “cloud” phone, because it works with your phones or without them, with just a computer and an Internet connection.

Fresk is a cloud phone, which means you can use your phone from any computer with an Internet connection. Fresk uses cloud technology to store, calculate and use artificial intelligence to facilitate and automate your communications as needed.

Yes, line waiting, music or voice on hold, call transfer, call queuing and interactive answering machine, also known as virtual receptionist, extension number and voicemail. Fresk lets you automatically generate your audio messages and voices by writing the message and transforming it into sound synthesis using artificial intelligence. You can also record your own voices or download soundtracks.

No. It works with any computer or tablet and a simple headset or earphones. Fresk is a “softphone” too. We recommend using a desktop phone to take calls even though the software is not open. This ensures a better service.

Yes, you can also send text messages with your current number.

No, you can end it when you switch to VoIP with Fresk. You only need to keep your existing Internet service. In the case of a call forwarding solution, you can keep your current provider to test Fresk.

Yes, if you sign a 36-month contract with Fresk, we’ll buy out your contract or penalty fees up to a maximum of $2,000, which we’ll spread over the duration of your contract.

It all depends on the age of your phone. In most cases, Fresk will provide you with new phones.

Yes, this allows you to record all calls from all your phones that are linked to a customer file.

Fresk is a software program that runs in a single web window. You’ll find your phone, text messages, e-mails, sample messages, customer lists and much more. No more switching software to communicate.

Yes, no matter which e-mail tool you use, all your e-mails are automatically saved in Fresk.

Yes, you can use Fresk with your analog or VoIP phone system. It all depends on the solution you want. You can use full mode or call forwarding mode. However, with call forwarding mode, it is not possible to record your outgoing calls.

It all depends on the age and model of your VoIP phones. In some cases, Fresk will offer you new Yeahlink VoIP phones that are perfectly suited to Fresk.

Yes, Fresk gives you an easy-to-use text messaging interface very similar to the iMessage or Android Message you know. So you can easily text all your customers at the click of a button via your computer or tablet. Send and receive photos, links and videos. All with your current company number.

Yes, VoIP is communication via the Internet protocol, Voice over internet protocol. VoIP will always have a barely perceptible latency of 20 ms to 150 ms. Only analog lines (copper lines) have no latency. However, they offer no modern features except an answering machine and call transfer. To reduce latency, all you need is a powerful Internet line and a well-configured professional router. The Fresk team takes care of that. Properly configured, latency is imperceptible. VoIP is used successfully all over the world.

Yes, Fresk is already synchronized with several business and CRM software packages.

No. Your office phones ring normally even if your Fresk software is closed. Even if the software is closed, it automatically records all your calls in the customer file. It does not record internal calls, out of respect for employee privacy.

Yes, Fresk works from anywhere. All you need is a computer or tablet with an internet connection. Ideally, headphones for listening and chatting. You can manage all your customer communications and collaborate with your office colleagues from home. At home or in the office, you won’t notice the difference.

Yes, Fresk works in cloud mode, so you can enjoy all the features of your phone and much more using a computer or tablet. This is great for freeing up desktop space.

Yes, you can enable or disable call recording. This is not recommended, as you will lose all the usefulness of the software. Please note that Fresk does not record calls between Fresk users in the same organization, to protect employee privacy.

No more than 30 days, depending on your availability. Installation and staff training takes place 5 to 10 days after confirmation of your order. Transferring your number takes an average of 5 to 30 days, depending on your current supplier. It should be noted that some well-known traditional suppliers are not collaborative and take their time, hoping to prevent you from leaving in this way. Don’t be surprised.