It’s important to remember that your customers are your main source of income, and this is essential to the long-term survival of your business. Meeting your customers’ requirements is the key to your company’s future. Responding quickly to your customers makes them feel important. If your customers are important to you, then make sure you respond quickly!<\/p>\n\n\n\n\n
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It\u2019s very important to respond quickly to potential customers, otherwise they\u2019ll move on to the next supplier on Google. If your company is able to provide fast answers, the potential customer won\u2019t take the chance with the competitor, and you\u2019ll avoid losing new potential customers. Are you quick to respond to your customers?<\/p>\n
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A study by Super Office shows that :<\/strong><\/p>\n Knowing the average response time (ART) you offer your customers is key to determining your ability to meet these consumer demands. \u00a0<\/p>\n How do you calculate your ART or average response time?\u00a0<\/strong><\/p>\n First, focus on obtaining an average response time for all your contacts, whether customers or not.<\/p>\n AVG = average This means knowing the exact date and time of all missed calls and returned calls for each one.<\/p>\n Average time for returned calls = AVG(SUM(Returned call \u2013 Missed call)) B \u2013 A = Call return delay = 28 hours (non-business hours). B \u2013 A = Call return time = 28 hours (non-business hours). Then do the same for all calls in the desired period. It is possible to calculate for each communication medium.<\/p>\n \u00a0<\/p>\n IMPORTANT<\/strong>: Each communication has a specific date and time.<\/p>\n Finally, it is possible to know the average return time for all our communication media :<\/p>\n Average return time for all channels = AVG(SUM(Unanswered communications \u2013 Answered communications))<\/strong><\/p>\n This can then be calculated for both business hours and total hours to assess your speed of response to customers. Finally, it\u2019s worth filtering for contacts (not customers), new customers and existing customers to optimize your response efficiency. <\/p>\n","protected":false},"excerpt":{"rendered":" It’s important to remember that your customers are your main source of income, and this is essential to the long-term survival of your business. Meeting your customers’ requirements is the key to your company’s future. Responding quickly to your customers makes them feel important. If your customers are important to you, then make sure you […]<\/p>\n","protected":false},"author":4,"featured_media":2941,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\n\n
Once you know this measure, you\u2019ll be able to understand your company\u2019s effectiveness in responding quickly to its customers. You\u2019ll then be able to gradually improve and increase customer satisfaction to be more successful and stand out from your competitors.<\/p>\n
SUM = sum<\/p>\n
A= Returned call = 12-19-2023:14:00
B= Missed call = 18-12-2023:10:00<\/p>\n
B \u2013 A = Call return time = 4 hours (business hours).<\/p>\n
B \u2013 A = Call return delay = 5h (working hours according to opening hours).<\/p>\n\n
All these calculations are difficult to make and maintain if you don\u2019t have customer communication software. Discover the Fresk dashboard that calculates all this for you at every moment.<\/p>\n\n\n