Today’s telephone systems are not adapted to today’s communications. Response times are critical to ensure that all business opportunities are captured. It’s time to switch to a telephone system adapted to today’s communications.
Customers are demanding and want an immediate response at all times, or they’ll call the competitor. Of course, some companies don’t care about this, since demand is so high. But this may change over time. The economy works in cycles. Right now, there’s a good chance that the economy will weaken, leading to a slowdown in demand in general, and in all companies.
No company can afford to miss calls or take too long to return calls – for those who do return calls! Every missed call or long response time puts lost opportunities at risk. An opportunity is a potential customer who requests your services, or an existing customer who needs your services. If you don’t get back to them right away, they may understandably call elsewhere. The same applies if they don’t get a response to their request.
Depending on the type of products and services you offer, each call missed and not returned by your team represents hundreds and often thousands of dollars lost. Many companies don’t even realize it, because what you don’t know doesn’t hurt you. However, once you discover how many missed calls, unanswered e-mails and delays your employees are taking to respond to your customers, it may be too late. What we don’t know hurts us.
You need to rethink the way you handle customer requests, and above all avoid missed calls, and make sure you respond to all customers within a reasonable time. A reasonable response time is less than an hour, after which your customer has moved on to your competitor.
Equip your business with an intelligent telephone system today. These phone systems operate in VoIP mode and integrate the power of the cloud, artificial intelligence and automation. This allows you to automatically answer all your missed calls by text message to ensure all your customers are answered. What’s more, your system logs all missed calls with the name and profile of the customer whose call you missed. You can prioritize your return calls. Obviously, there are some customers whose opportunity you don’t want to lose.
These intelligent telephone systems alert you to missed calls and call return times. So your employees can’t forget customer reminders. The same goes for e-mail and text messaging. These intelligent systems integrate text message communication with your customers via your company telephone number.
Finally, these telephone systems offer you precise statistics on your service efficiency. For example, you can see missed calls, call return times and integrate text messaging to reach customers on their preferred channel. Consider that most people work from 8 a.m. to 5 p.m., and it’s hard to answer the phone when it’s easy to respond to a text message. Business texting comes into its own, as it allows everyone, including employees and customers, to respond at their convenience, without the wait and frustration of an unanswered phone call.
Install an intelligent telephone system today to counter your missed calls, ensure a reasonable response time and offer 24-7 text messaging to facilitate communication.