The dental clinic smartphone
- Protect your secretaries from missed calls.
- Put powerful communication tools at their disposal.
- Promote a rich and engaging work experience.
PATIENT COMMUNICATION
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Communications software for dental secretaries
SIMPLIFY YOUR PATIENT COMMUNICATIONS
Do what hundreds of dental clinics do
Protect yourself from missed calls
- Avoid customer and employee frustration.
- Protect your revenue and reputation.
- Ensure immediate response to all missed calls 24/7 via text message.
Simplify your patient communications
- Communicate with your patients via a single tool for all your communication channels, including the telephone.
- Communicate on the patient’s preferred channel, including text messaging.
- Reduce the fatigue of switching from one tool to another.
Centralize your communication channels
- One screen and one window for all communication channels.
- Calls, e-mails and text messages all in one place.
- Avoid having your patients repeat themselves thanks to a complete history of exchanges.
Send your documents securely
- Comply with Bill 25 by protecting sensitive documents.
- Send your documents protected by two-factor access.
Develop your secretaries' skills
- Encourage your secretaries to learn and progress.
- Ensure that your secretaries are continuously learning about the dental field.
- Develop their skills and enhance the quality of your clinic’s service.
Ensure your patient's satisfaction
- Evaluate the quality of the service you provide with each exchange.
- Help your secretaries to constantly improve their performance.
- Meet quality standards for response times during working and non-working hours.
Personalize every conversation
- Get a single, instant view of the patient’s profile.
- Display relevant patient information to personalize every interaction.
- View all exchanges, past and present, so patients don’t have to repeat themselves.
Text your patient with your current number
- Communicate on your patient’s preferred channel.
- Send and receive photos, documents, links and videos.
- Texting enables asynchronous communication, leaving the conversation open for the patient and secretary as needed.
Ensure consistent exchanges
- A single view of the complete history of all exchanges with each patient.
- View all exchanges, past and present, so patients don’t have to repeat themselves.
- Offer personalized service, whenever, wherever and by whomever the conversation resumes.
Eliminate all spam
- Display only e-mails from approved contacts.
- Reduce the distraction, wasted time and fatigue of dealing with spam.
- Reduce the risk of phishing.
Import your patient contacts
- Dentitek, Dentonovo, Progident, Curve Dental, etc. you can import your contacts in just a few minutes.
- Display the patient’s profile for each communication to personalize exchanges.
Make your secretaries' work easier
- Support your secretaries with the Bücco knowledge base.
- Refer to high-quality documents and explanatory videos.
- Promote training and continuous improvement for your secretaries.
Optimize communications volume
- Gain a better understanding of your firm’s communications volume.
- Spread the communications load across your team.
- Increase the efficiency of each secretary.
Equip yourself with a modern communication tool
- Mates with standard telephones and headsets.
- Works equally well with desk phones, PCs and combinations of the two.
- Secretaries can manage calls with their phone, headset and/or softphone.
A continuous conversation with your patients in one place
Turn your desktop IP phone into a customer communications software package
Centralize all your calls, e-mails and text messages in a single window
Detect customer dissatisfaction in your communications
Respond faster and more consistently to your customers
Develop secretaries' dental skills
Prevent lost revenue due to missed calls
Text your current number
Offer personalized service for every exchange
Maintain a complete history of all conversations
FAQ
Fresk turns your desk phone into a smart phone. It unifies and centralizes calls, e-mails, text messages and secure documents in a single window.
Grow your dental clinic with Fresk